Return Policy

Items may be returned within 30 days of original purchase date as long as the item has not been installed or modified and is in as-new condition with original packaging. Original shipping costs are non-refundable and return shipping is the responsibility of the purchaser. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process

Review the following before contacting customer service:

      • Shipping costs are nonrefundable.
      • All merchandise must be in original boxes and include all original packaging manuals and merchandise materials in order to avoid a restock fee.
      • Labor, installation, surcharges or any other applicable fees from the original purchase are non-refundable.
      • Serial numbers cannot be altered.
      • Returns for merchandise received as part of a “free shipping” offer will be credited for the amount of the returned merchandise less actual outbound shipping charges paid by us and any restocking fee that may apply.
      • Any restocking fee we use will be a reflection on current market value. We do not support attempts to profit on pro-rate adjustments or price fluctuations.
      • We are not responsible for any consequential damage to vehicle

Items that cannot be returned:

      • Items that been custom made for purchasers specific use
      • Closeout or clearance items
      • Labor, installation, surcharges or any other applicable fees from the original purchase are non-refundable.
      • Parts that have been mounted - ie wheels to tires, installed on vehicle.
      • Opened electrical items.
      • Any special order items

Contact customerservice@brwtruck.com with your order # and description of why you wish to return the item. Customer service will assign an authorization number to send along with the item

 

Shipping Related

All shipments should be inspected at the time of delivery. Obviously damaged packages should be refused immediately; or within the first 10 days of delivery (no claims can be filed after 10 days of delivery).

      • If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage.
      • If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier's bill.
      • After contacting the carrier, please call our customer service center at 877-735-6779